Full-time | Washington, DC (Hybrid – remote flexibility available)

Proposed Schedule

• Monday - Friday 10am-6pm
• Remote work available on Monday

Compensation and Benefits

• Total compensation package of $84,000–$90,000 ($78,000 base salary plus bonuses)
• 401K plan with 4 percent company match
• Paid vacation
• Subsidized healthcare plan
• Employee discount

She Loves Me is growing—and we’re looking for a thoughtful, driven, and endlessly charming professional to take our client experience to the next level. We're a premium floral design studio known for bold color palettes, expressive design, and high-touch service all aimed at making people feel loved. We work with couples, corporate clients, brands, and event planners with unique visions—and we’re looking for someone who can help us set and exceed expectations.

As our Client Experience & Sales Lead, you’ll be the first friendly face many of our clients meet, guiding them through everything from dreamy proposals to payment deadlines. This is a highly collaborative, people-first role that blends creativity, systems-thinking, and client care. You’ll also have the opportunity to shape how this part of the business operates by building out repeatable systems and sales processes that are thoughtful, efficient, and uniquely us.

What You'll Do

• Conduct warm, knowledgeable consultations (virtually + in-person) with discerning wedding clients, corporations and, brands.
• Work closely with our design team to build realistic, on-budget estimates with confidence, clarity, and creativity
• On occasion join venue walk-throughs to help translate space into story and gather key design info
• Create beautifully branded client-facing guides, one-pagers, and other sales materials that make the process feel seamless and joyful
• Own our sales inbox and communications, bringing urgency, polish, and personality to every interaction
• Identify opportunities to further elevate the floral experience for each client through customization and thoughtful upgrades
• Oversee the sales process from inquiry to payment-in-full, managing due dates, and keeping clients on track
• Build and maintain a CRM and sales pipeline that supports scale and growth
• Serve as a connector to the larger wedding and event industry—including planners, venues, corporate clients, and brands
• Create and document clear internal processes and SOPs related to client communication, estimates, sales follow-up, and outreach—so our systems can grow as we do
• Set clear expectations for project deliverables and be prepared to address issues in the event they are not met

What You Won’t Do

• Manage day-of logistics or on-site event production
• Design or arrange flowers (though you’ll collaborate closely with our florist and production team to ensure we can execute concepts)
• Handle staffing, scheduling, or team coordination
• Lead internal operations or backend business processes outside of sales
• Manage rentals, transportation, or vendor contracts
• Coordinate timelines or floor plans with planners
• Oversee post-event breakdown or inventory management
• Serve as a shopkeeper at our retail shop
• Be expected to juggle multiple job hats—we’re hiring for focus and depth, not stretch

We’d Love to Work With Someone Who

• Has experience in the floral, event, or wedding industry (or a very closely related field)
• Thrives in both people-facing and behind-the-scenes roles
• Writes excellent, on-brand emails and communicates with professionalism and heart
• Understands the nuances of high-budget events and how to deliver a white-glove client experience
• Has a knack for organization, follow-through, and finding opportunities in the details
• Is energized by building systems, documenting workflows, and creating clarity through structure
• Is excited to help build a process from the ground up—and iterate as we grow

Bonus Points For

• Experience working with CRMs and floral-specific software
• Knowledge of local venues and industry professionals in DC and beyond
• An understanding of florals and vocabulary of floristry terms

APPLY HERE

Commitment: 

• Tuesday 11am - 2pm
• Wednesday 11am - 2pm
• Thursday 11am - 2pm
• Friday 11pm - 2pm
• Saturday 11am - 2pm

Compensation:

• $22/hour
• Part-time employee

Requirements:

• Clean driving record, as provided on an MVR check
• Use of your personal vehicle
• Punctual to commitments
• Responsible and trustworthy
• Responsive communicator
• Friendly demeanor for providing a high level of customer service
• Excitement for delivering happiness!

Expectations & Duties:

She Loves Me is looking for a committed Tuesday - Saturday delivery driver to share a bit of joy in the form of flower deliveries to our customers.

Delivery drivers are responsible for:

• Arriving on-time to our Eckington shop to load up their set of designated orders for the day.
• Navigating to addresses across the DC area using an intuitive delivery app on your smart phone
• Checking all orders for accuracy before departing the shop on the delivery route (ie. no orders missing or incomplete).
• Delivering orders in perfect condition to customers.
• Tracking delivery completion and hours worked within the delivery and scheduling apps.
• Kindly note: You will be paid for 3 hours per shift, regardless if you have fewer deliveries

The ideal delivery driver:

- Is punctual, reliable, and trustworthy.

- Has genuine concern for the happiness and satisfaction of our outstanding customers

- A proactive, team mentality and the understanding that your actions have an impact on the She Loves me customer & business.

If interested, click here to complete your application. A new window will open with the application form. Once submitted, our operations team will review your application and be in touch to schedule a call if your qualifications match the position.

Don't see a role that fits your interest? Submit an open application here to tell us a little bit more about yourself and how you'd like to work with She Loves Me!